It's quite simple really!

1. Browse through the site until you find the item you wish to purchase.
   
   
2. From the product page, select the Right Option for the Porudct. You can click "Add to Cart " button to place your order.
   
   You may add items Quantity to your cart from the Shopping Cart .
   
   
3. Once you've added all the items that you wish to purchase to your cart, you can begin the checkout process. This process involves 5 steps; Sign in / Or Create a Account, Shipping Method (Verify Shipping Information), Payment Method (Verify Billing Information), Confirm Your order and Go to Pay Your Order. You'll then receive an order confirmation email. When your order has shipped, you will receive a final email stating so.
   

Any personal information given to VGWoot will be protected. Any Personally Identifiable Information will not be disclosed to any third parties. Any VGWoot server will secure your personal information with up-to-date firewall and encryption techniques during the ordering process.

In order to protect customers to the fullest extent, VGWoot does not store your credit card information at any time.

To assist you in recognizing secure areas of the Vgwoot.com website, a small lock icon will appear in the lower right-hand corner of your web browser. When this icon is present, and in the locked position, you know that information on that page will be secured.

Added online security to protect your personal information from unauthorized use is provided by using advanced SSL (Secure Sockets Layer) encryption.

If you have a user account and were logged in when you placed your order, you can track your order status by logging in and accessing the "My Account" link from the site header. All orders placed under your username will be visible under the "My Orders" tab.


If you're unable to pull up your order, email us and let us know what information you are entering in which fields and we can check it for correctness.

Gadgets Out of stock, Usually because This Gadgets are out of production, Or Low Quality (We do not want to sell any product in low quality)

We only accept PayPal for payment.

PayPal is designed from the ground up to be one of the safest ways to send money online. Unlike other financial institutions, our payments are sent without sharing financial information. In fact, PayPal never shares your financial information with or sells it to merchants.

How it works.

1. Your sensitive financial information is securely stored on our servers.
2. When you use PayPal to pay online, you provide only your PayPal email address.
3. The merchants/retailers receive payment from PayPal without ever seeing your financial information.

Our website features an SSL secure connection during the transaction keeping your information secure and private.

If you need to make changes to your order or cancel your order, just email us . Changes/Cancel can only be made if your request is answered before your order is processed. Depending on demand, we may or may not be able to make your requested change. Once your order is processed or shipped, no changes can be made.

PLEASE NOTE: If you see the Order Status is "Have Shipped " while viewing your order status, chances are your order has been opened for processing and changes can no longer be made. In this case, Please return your items for a refund or exchange.

We're unable to add to any order. You'll have to place a new order for any additional items. If your order is still new, just cancel your order and place it again.

Yes, You can. If the orders have not shipped, Juse Email us..

Most likely we've received your email and have responded. Some email providers mark our emails as spam or completely block them. Check your spam folder to see if our response is there. It may also be a good idea to add service@vgwoot.com to your contacts so future emails are not blocked.

During sales or peak demand times, our customer service may be a bit backed up. If you sent an email and haven't heard back from us after 3 business days, feel free to send a follow up email.

Sorry, we're unable to change usernames. If you no longer want the one you have, you'll need to cancel your current account and sign up for a new one.

To cancel your user account, please see this FAQ

Juse Email us. We will deleted your account from our database.


PLEASE NOTE: All data will be lost with your account cancellation.

If you aren't able to find your order confirmation email with your order number, go to the Order History page to pull up your order information.

If you're unable to pull up your order, email us and let us know the email address you used to place the order and we can locate the order number for you.

Yes, We Accepting payments straight from your PayPal account.

To send your order as a gift, just add "Gift Packpage Service" to Shopping Cart

When an order is sent as a gift, you'll be given the option to include a personalized message and the prices and billing information will be hidden on the gift invoice. Since the billing information is not included in the shipment, be sure to include who the gift is from in the personalized message.

We will not be able to change your order to gift status after it's placed, so be sure to select this option before you complete the order.

PLEASE NOTE: For international gift shipments, regular customs fees may still apply.

If you completed all the steps of the checkout process and submitted an order but didn't receive an email confirmation, your order probably placed. Don't place your order again because it may result in a duplicate shipment.

1. Check your spam folder for the confirmation email.

2. If you were signed into your User Account when the order was placed, you can go to the "My Orders" tab on your Account page and the order should be in your order history.

3. If you aren't able to locate your order with any of these options or would like us to complete an order search for you, feel free to email us.

To avoid any emails marked as spam, be sure to add vgwoot to your email safe list in the future.

All prices are in United States Dollars (USD).

To add an item to your cart, go to the item on the product page. Select the option you want and click 'Add to Cart'.

To delete an item from your cart, go to the shopping cart and click the 'Remove' button next to the item you no longer want and Click update.

To change the quantity of an item, add the item to your cart. Enter the number you want for that particular item and click update. Your order total will be adjusted.

You betcha. We ship almost everywhere in the world. To find out if we ship to your country, place an item in your cart and continue to the Shipping section of the Checkout process. If no shipping method for your country, we're able to ship to you. If your country is not included, we will not be able to fill your order. You could have a friend from another country order for you and forward the shipment to you.

Since we have operations in HongKong, we're not required to collect sales tax for all orders placed.

Just email us your order number and your username (information must match) and we'll add it to your account history.

Login and click on the 'My Account' link on the home page. On the Account page, click on the 'My Orders' tab and all the orders you placed while logged into your user account will be displayed. If you placed orders and were not logged in, send us an email with your order number and username and we will add it to your history.

You can open an account here. Enter your real name, email address, password, birth date, and country, address. You can also choose to join our newsletter about new Gadgets, deals, and other super fun stuff. Once you submit your info, you'll be emailed an email. If you don't receive an email, check your spam folder and if nothing is there, email us.

Login to your account. The first tab in your profile is "My Account". Click on that link and you can edit anything in your account- name, email address, password, url, etc.

On the top right-hand side of the VGWoot home page, you'll find a Google search option. Enter the keyword in the field provided.

Click here to join the newsletter!

The newsletter gives you some great new information about new releases, exciting news, and the general goings-on at vgwoot.

To unsubscribe, click on the above link.

Sorry, orders can only be placed online. Rest assured, our online checkout process is secure and no credit card information is stored.

Yes, you need a account . Be a member (It's FREE!), you can store your order history, shipping address. You can also earn points by recommending people to the site at future.

If you forgot your username and/or password, you can request it here. On the lower right hand side, it says "Forgot Your Password?". Submit the email address associated with your account and we'll send you an email with your new password. Once you receive the email, login and go to your account page. Scroll to the bottom of the page where it says "Change your Password". Enter your current password and the password you'd like to have. Be sure to reset the password to something you'll remember!

If you didn't receive an order confirmation, don't place your order again. You can check your order status to see if your order exists or email us to see if we can locate your order information. Be sure to provide the full name on the order, email address, order id.

If you cancel an order, you 'll be reimbursed in the original form of payment. Your usually will get the refund in 3 business days.

Let's hope luck is on our side and as you 'e reading this, your order is being delivered to your address. Fingers crossed!

If you are not so lucky, here is some information to help you find your order.

First, check your order information to make sure it was shipped to the correct address and contact your neighbors to see if the order was misdelivered. Determine the expected delivery time for your order (see this FAQ) and if it's past the time frame given, see below.

Express: Check the tracking number issued when the order was placed. If your tracking number has not updated in several days or if it shows the order as delivered, but you did not receive it, email us and we'll start an investigation with Express Shipping Company(UPS,DHL,TNT,EMS,FEDEX).

Postal: This shipping method typically takes 8-20 business days to be delivered, but can take up to 40 days. Bad weather or local post office congestion can cause a delay. If you still don't have your order after 40 days, check with your local post to see if they're holding your order and email us if they're unable to find it.

We offer the following options for shipping:

HongKong Postal (Air Mail and Register Air Mail)

Air Mail (Free shipping way)

Register Air Mail (Free Shipping way for order value up US$50.00)

Exoress shipping Way

DHL Express shipping

EMS Express shipping

Note: DHL cannot ship to PO Boxes.

For certain international areas, we also offer:

TNT Express shipping

UPS Express shipping

Costs vary based on ship location, the weight of the items in your order and the shipping method chosen. To determine the cost of shipping, simply add the items you wish to order to your cart and proceed to the second page of the shipping step. In this step, you'll see how much it will cost you to ship with all available shipping methods without having to place an order.

Custom fees and additional fees may apply for international shipments. Please contact your local customs office for more information.

You may be able to track your shipment depending on the shipping method. The tracking number will be included in the shipment notification email.

The following shipping options are traceable:

DHL Express shipping

TNT Express shipping

UPS Express shipping

EMS Express shipping

HongKong Register Air Mail (Only available to certain international areas.)


HongKong Postal Air Mail shipping options don't have tracking information.

If you received a shipping confirmation email, your order has shipped from our warehouse. Check the estimated delivery times for your shipping method:

Hong Kong Airmail and Register Airmail
United States, Canada 6-15 business days
Australia, New Zealand, Singapore 5-12 business days
United Kingdom, France, Spain, Germany, Netherlands, Japan, Belgium, Denmark, Finland, Ireland, Norway, Portugal, Sweden, Switzerland 8-20 business days
Italy, Brazil 10-25 business days
Other countries 8-15 business days

DHL,TNT,UPS, 2-7 Business days

EMS, 5-12 Business days

Note: DHL,TNT,UPS,EMS cannot ship to PO Boxes and APO address. For these addresses only, a HongKong Air Mail / Register Air Mail shipping option is available.

Postal shipments can take up to 40 days to arrive depending on conditions and delays.

In most cases, that means your order was just shipped. Tracking numbers can take up to 72 hours to be updated. Check back in 24 hours and the information should be updated.

Any international order may incur a customs fee. The shipping step of the checkout process states that all international orders may incur customs fees and additional fees. These fees are being charged by your government, not our site. We apologize for any inconvenience, but we have no control over the customs authorities in your country or any other. Contact your local customs office for more information about customs fees, duties, and taxes.

DHL,TNT,UPS, 2-7 Business days

EMS, 5-12 Business days

Hong Kong Airmail and Register Airmail
United States, Canada 6-15 business days
Australia, New Zealand, Singapore 5-12 business days
United Kingdom, France, Spain, Germany, Netherlands, Japan, Belgium, Denmark, Finland, Ireland, Norway, Portugal, Sweden, Switzerland 8-20 business days
Italy, Brazil 10-25 business days
Other countries 8-15 business days

This shipping method is only available for certain international areas.

In the shipping information section of the checkout process, enter your shipping information for your PO Box address.

We don't offer discounts for bulk shipments. However, the more Gadgets in an order, the less the shipping charge will be per item.

We know that the customs office is not a fun place, but we also need to follow their rules and fill out all customs forms properly by marking the package correctly and including the value of the tees. If we don't fill out the forms this way, we risk having the shipment returned to us or being prohibited from shipping to that country.


When you select the Gift option during checkout that does not mean the Gift box is checked on the customs form . Please be aware that shipments sent as gifts may still be charged customs fees.


To find out how not to be charged customs fees, contact your local customs office for more information. Most countries allow up to a certain value of goods into the country without any additional duties and taxes.

We want you to love what you order. If you're not satisfied with your purchase, please return the item(s) for an exchange, refund or credit. All returns must be made within 60 days of placing your order. We don't accept returns or exchanges after the 60 day period.

Indicate what you're returning and why. Please let us know if you would like to return your item(s) for an exchange, refund, or Vgwoot credit. In order to process your return, please include your name, email address and order number along with the items that you're returning.You'll be responsible for the shipping charges associated with sending the return back to us.

If you're asking for an exchange, we'll send your replacement item(s) at no charge. If the item(s) you request is not available when the return is processed, we will issue you Vgwoot credit instead. If you do not want the credit, you can email us and change it out for a refund or a different item(s). If you're asking for a refund, you'll only be reimbursed for the item(s) returned. The original shipping cost is non-refundable.

All returned items must be in the original condition you received them in. We do NOT accept washed items. If a washed item is returned, the return will be refused and sent back to you.

If you have any other questions about returns please feel free to email us.

If you received a defective or wrong item, we'll reimburse you for the return shipping. Please include the shipping receipt and send it back to us. With the receipt included, we'll reimburse you for the cost of shipping the item back to us via regular mail. Unfortunately, we will not reimburse for express shipping, so be sure to send it back via regular mail. The original shipping cost is non-refundable.

Returns can take 1-2 weeks to be processed once we receive them. Be sure to also factor in the ship time for your return to be delivered to us. When your return is processed, we'll send you a notification email. If you believe your return should've been processed, but never received a notification, check your spam folder to make sure the email didn't get marked as spam.

We basically have an even exchange policy- one gadget for one gadget. If you purchased gadgetws during a sale and would like to exchange them after the sale, you will not be charged the post-sale price difference as long as the tee you're exchanging for is within a few dollars of the original purchase price.


If you'd like to exchange for a gadget of a higher price, please include your Paypal account so we can charge you for the difference. Additionally, you will not be refunded for any price difference if you are exchanging for a lower value gadgets.

Vgwoot is an Internet mail order company based in China. We specialize in selling great quality branded Gadgets.

Like any company, we occasionally have positions we need to fill. Just email us your resume and a little something about you. If we feel you fit a need we¡¯re looking for, we may just bring you in!

Please view our full privacy policy.